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Privacy policy

Last updated: September 29, 2026

This Privacy Policy describes how Sivat Water Solutions, Inc., doing business through RotronStore.com (“RotronStore,” “we,” “us,” or “our”), collects, uses, discloses and protects personal information when you visit RotronStore.com, create an account, contact us, request a quote, submit technical or project information, or purchase products through our Shopify store.

1. Information we collect

  • Identifiers and contact information: Name, company, billing and shipping address, email address, and telephone number.
  • Order and transaction information: Products purchased, order history, quote requests, tax-exemption status, delivery instructions, and customer-service communications.
  • Payment-related information: Payments are processed through Shopify and configured payment providers. RotronStore generally receives transaction status and limited payment information rather than complete payment-card numbers.
  • Technical and project information: Information you choose to submit, such as blower model numbers, manufacturer part numbers, equipment schedules, application details, drawings, specifications, nameplate photographs, and uploaded files.
  • Account information: Login details and saved addresses, when customer accounts are enabled.
  • Device and usage information: IP address, browser, device type, pages viewed, referring pages, approximate location derived from IP address, and interactions with the site.
  • Marketing and preference information: Email subscription status and cookie or privacy choices.

2. How we use personal information

  • Process, fulfill and administer orders, payments, shipping, returns, warranties and customer accounts.
  • Respond to questions, identify parts or models, provide quotations and support product selection.
  • Review project information and, where requested, route broader aquatic project inquiries to Sivat Water Solutions personnel.
  • Operate, secure, troubleshoot and improve the website and customer experience.
  • Communicate transactional information, service notices and, where permitted, marketing communications.
  • Detect fraud, abuse, security incidents and other prohibited activity.
  • Comply with legal, tax, accounting, regulatory and contractual obligations.

3. How we disclose personal information

We may disclose personal information to service providers and other parties as reasonably necessary to operate the business, including:

  • Shopify: Provides the ecommerce platform and related services.
  • Payment processors: Financial institutions used to complete transactions.
  • Supply chain partners: Manufacturers, suppliers, warehouses, distributors, and fulfillment partners when needed to quote, source, configure, fulfill or support an order.
  • Logistics providers: Parcel and freight carriers.
  • Service providers: IT, hosting, security, analytics, customer-service, communications and marketing providers configured for the store.
  • Professional advisers: Accountants, insurers, auditors and legal counsel.
  • Legal & regulatory entities: Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, property or the integrity of the business.
  • Business transfers: A successor or transaction participant in connection with a merger, financing, reorganization, sale of assets or similar business transaction.

We do not sell personal information for money. Depending on the advertising, analytics or Shopify settings used on the site, certain disclosures may be treated as a “sale,” “sharing” or targeted-advertising processing under some privacy laws. Where required, we provide applicable opt-out controls and honor legally recognized preference signals.

4. Shopify

RotronStore is hosted on Shopify. Shopify processes personal information in connection with store, checkout, payment, fraud-prevention, analytics and other services.

5. Cookies and similar technologies

The site may use cookies, pixels, local storage and similar technologies to operate the storefront and checkout, remember preferences, analyze site use, measure marketing and improve performance. Where required by law, non-essential technologies are controlled through a cookie banner or consent-management tool. You can also adjust browser settings, although disabling certain technologies may affect site functionality.

6. Marketing communications

If you opt in to marketing communications, we may send product, company or industry updates. You can unsubscribe using the link in a marketing email or by contacting us. Transactional messages related to an order, account, quote or service request are not marketing messages and may still be sent when necessary.

7. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, warranty administration, tax and accounting obligations, dispute resolution, security and legal compliance. Retention periods vary by information type and business need.

8. Security

We use reasonable administrative, technical and organizational safeguards intended to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your privacy rights

Depending on where you live and applicable law, you may have rights to request access to personal information, correct inaccurate information, request deletion, obtain a portable copy of certain information, opt out of certain targeted advertising, sale or sharing activities, or appeal a decision regarding a privacy request. You may also have the right not to be discriminated against for exercising applicable privacy rights.

To submit a privacy request, contact us using the methods below or use the privacy and data-sharing controls made available on the site. We may need to verify your identity before completing certain requests. Authorized agents may be permitted to submit requests where required by law.

Where legally required, RotronStore will honor recognized browser-based opt-out preference signals, such as Global Privacy Control, for the relevant processing.

10. Children

RotronStore is a business and industrial ecommerce site and is not directed to children. We do not knowingly collect personal information from children under the age required for consent under applicable law. If you believe a child has provided personal information, contact us so we can review the request.

11. International visitors

If you access the site from outside the United States, your information may be processed in the United States and other locations where Shopify and our service providers operate. Applicable privacy rights and transfer mechanisms may vary by jurisdiction.

12. Third-party links

The site may link to manufacturer, carrier, social-media or other third-party websites. Their privacy practices are governed by their own policies, not this Privacy Policy.

13. Changes to this policy

We may update this Privacy Policy to reflect changes in our business, technologies, legal requirements or practices. The current version will be posted on this page with an updated effective date.

14. Contact us

Sivat Water Solutions, Inc. / RotronStore.com