Shipping policy

RotronStore ships industrial equipment, parts and accessories by parcel and freight carriers depending on product size, weight, destination and availability.

Shipping cost and method

For eligible online orders, available shipping methods and charges are shown at checkout. Large, configured, built-to-order and freight items may require a shipping quotation before the order is finalized.

Availability and lead times

Availability and lead times vary by model. Any lead time shown on the site is an estimate until the order is accepted and availability is confirmed. If a material delay occurs after order placement, we will contact you using the information provided with the order.

Freight deliveries

Larger blowers ship by LTL or other freight service. You are responsible for providing an address that can receive the shipment and for identifying special delivery requirements such as liftgate or limited-access service before shipment. Missing delivery requirements is the most common cause of a delayed or refused freight delivery.

Damage in transit

Inspect shipments promptly. If packaging or equipment arrives visibly damaged, note the damage with the carrier where possible and contact us promptly with photographs and the order number so we can help document the claim. Freight claims are difficult to pursue once a clean delivery receipt has been signed.

International orders

International availability varies by product and destination. Unless otherwise agreed in writing, you are responsible for destination-country duties, taxes, brokerage charges and import fees.