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We want customers to receive the correct equipment. Because many ROTRON products are specialized or built to configuration, return eligibility depends on the item and the circumstances. Contact us before returning or cancelling any order.
CP Chemical Processing blowers are non-cancellable and non-returnable. CP products are built to the application, so an order cannot be cancelled after acceptance and the product cannot be returned. This mirrors the manufacturer’s policy: AMETEK ROTRON treats orders for specially-built products as non-cancellable, and changes requested after order acceptance result in additional charges.
Also non-returnable:
Standard DR series blowers may be cancelled or returned subject to a 25% restocking fee, and only if the product is returned in the original, unopened box. Once the box is opened the product is no longer eligible.
Request return authorization within 7 calendar days after delivery. Do not ship a return until we provide return instructions; unauthorized returns cannot be processed.
Return eligibility for spare parts and accessories is assessed case by case and requires authorization. Note separately that the manufacturer warranty period for parts and accessories is shorter than for blowers; see the Warranty page.
Unless RotronStore made the shipping or fulfillment error, the customer is responsible for return shipping and related costs. The manufacturer warranty does not cover inbound or outbound shipping costs.
If an item arrives damaged, defective or different from what was ordered, contact us promptly with photographs and the order number. We will review the order and provide instructions for replacement, return, manufacturer warranty handling or another appropriate resolution. You do not pay return shipping on our error.
Damage caused in transit is handled as a carrier claim rather than a warranty claim. Per the manufacturer’s terms, damage resulting from mishandling during shipping is not covered by the warranty and it is the purchaser’s responsibility to file claims with the carrier. Inspect shipments promptly and note damage on the delivery receipt, because a clean signed receipt makes a claim very difficult to pursue.
Approved refunds are issued after the returned item is received and inspected. Bank or card processing times vary after a refund is submitted.
Returns also require a Return Material Authorization (RMA) number issued by RotronStore before the Product is shipped back. The RMA number must appear on both the shipping label and the packing slip, and a return sent without one cannot be processed. You are responsible for the Product until it is received at the facility we designate, and for packing, inspection, shipping, transportation and insurance charges on the return.